What This ASUS RMA Saga Means for Your Next GPU Swap
This case shows that persistence can pay off in RMAs, especially for aesthetic-focused builds, but it also highlights the potential for lengthy back-and-forth with manufacturers.
This case shows that persistence can pay off in RMAs, especially for aesthetic-focused builds, but it also highlights the potential for lengthy back-and-forth with manufacturers.
Key points - A Redditor sent a white ASUS ROG Strix RTX 4080 Super OC for RMA and received a black ASUS TUF Gaming RTX 5080. - After six weeks of emails and escalation, ASUS approved the ROG Astral RTX 5080 White OC as a replacement. - ASUS upgraded shipping to FedEx Standard Overnight at no extra cost for the replacement. - The Redditor wanted a white card to match their all-white build, leading to the swap request.
Timeline - Before RMA: Redditor owned a white ASUS ROG Strix RTX 4080 Super OC. - During RMA: ASUS determined the RTX 4080 Super couldn't be repaired and sent a black ASUS TUF Gaming RTX 5080. - After six weeks: ASUS approved the ROG Astral RTX 5080 White OC and upgraded shipping to FedEx Standard Overnight.
FAQ
Q: Why did the Redditor get a black RTX 5080 instead of a white one? A: ASUS initially replaced the faulty white RTX 4080 Super with a black RTX 5080, likely due to stock availability, but the user wanted a white card to match their build.
Q: How long did it take to get the white RTX 5080? A: It took about six weeks of emails and escalating the case to higher-level management before ASUS approved the exact white card requested.
Q: Did ASUS charge extra for the white RTX 5080 or faster shipping? A: No, ASUS approved the swap at no extra cost and even upgraded shipping to FedEx Standard Overnight for free.
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